Communication

Managing Team Emails

If you are managing a multi-brand or multi-team dashboard that uses our Teams feature, you'll be able to control the email address that is used when sending and receiving emails both for campaigns and for direct emails managed through the dashboard. Configuring Team Emails Visit the Settings / Teams page (you may need permission to do this) and click the email address listed for the team you want to update. All email addresses must end in @tidalmail.com. The sender name must have at least ...

Activating Influencers

After you've discovered (/hc/en-us/articles/115000249234) which influencers you would like to be a part of your campaign, the next step is to activate them. When you activate a user, they are added to the campaign's workflow and will then be required to complete various steps before they can start contributing content. To activate a users, select a list you would like to pick influencers from. Start by selecting multiple influencers, all of which will receive the same amount of compensation, cl...

Email Inbox

All communication with your influencers can be handled within the dashboard, specifically the Email section of the dashboard. Here you can view your team's inbox, your inbox, your sent messages and all archived emails: The Inbox page displays all of your emails in order by date beginning with the most recent one, with each row in the table showing who sent the email, the subject of the email, a status label, the associated campaign and any team(s) in your channel that are associated with the e...

Managing Templates

Every step of a campaign workflow that the user sees on their end will require a view template. Each template will either be in the form of a webpage or an email, and it typically contains instructions and one or more action items that the user must complete for that particular step of the workflow. These fully customizable templates are initially defined in your campaign workflow, and then can be modified in the Campaign Dashboard. When you create a brand new campaign, you can manage these tem...

Sending Mass Emails

Most of the emails sent from your dashboard will be automated emails relating to campaigns; Influencers will receive campaign invitations, reminders, status updates, payment notifications, deadline notices, and so on. However, it's also possible to send emails manually to individual users or groups of users, in a manner similar to email marketing tools. Navigate to your Email Inbox and click the Compose link at the top of the page: There are three ways to add recipients to this email: ...

Where do emails come from?

Your Email Inbox tool collects emails from two primary sources: direct messages from influencers to your dashboard's support address, and replies to emails sent to influencers via campaigns. About Direct Messages from Influencers When you set up your brand dashboard you'll be asked to choose a support email address; these email addresses always end in "@tidalmail.com". Let's say you choose mybrand@tidalmail.com. Any time anyone emails that address, their message will appear in your dashboar...

Using Campaign Email Template Tags

The Campaign Copy & Communication settings section allows the use of special tags that can inject information into the various email and content templates. This page describes the most commonly used tags available to the template system. Campaign Tags Use the tag {% raw %}{{campaign.name}}{% endraw %} to inject the Campaign's name into an email subject or body. User Tags Use the tag {% raw %}{{user.name}}{% endraw %} for the activated user's full name; {% raw %}{{user.first_nam...